Léelo, our mother company, with Verti, (Mapfre on-line company in Spain) has just won the BPM Excellence Award de Gartner Group. We are really proud!
The success case has been the customer acquisition. Watch the numbers:
- The operational cost has been improved in 48%, catering for the outsourcing of the clerical work.
- Call centre costs have been reduced 18% in the first improvement round. The visibility obtained allows a trial&error strategy.
- The project has only taken three months, all integration efforts included.
From the go-live, the process updates have been done:
– in a matter of days
– with no additional costs
– with no impact on internal IT teams.
Only counting direct costs, the ROI in the first year has been over 252%!
The visibility and action capacity are priceless 🙂