THESE ARE CONCRETE EXAMPLES
The data-centric design of “inbound customer messages handling” process drastically reduces the related operating costs at a Spanish direct Insurer.
A software manufacturer consolidates in a data-centric platform all the dimensions of its customer experience: licences, devices and customers. Each campaign lead adapts to each particular context.
The impact of the KYC process in the commercial conversion rate.
Document intensive processes are highly unpredictable and therefore very expensive to manage with the task-centric BPM approach.
Processes based on digital evidence need a very strong governance without harming the flexibility of the service.