SIMPLE SOLUTIONS FOR COMPLEX PROBLEMS

Balandra is a technology fit for the purpose of Customer Engagement. Due to its data-centric approach, it can handle the traditional complexity of the Customer Processes.

  • It simplifies dramatically the design effort and the coding, both on the front and back offices.
  • It removes the software complexity in your channels, as they rely the journey control in Balandra.
  • Once live, changes are almost zero cost, because of the business rules engine.

THE BASIC GUIDELINES FOR A PROJECT DONE IN WEEKS:

DESIGN

Kopernik is a design methodology that has been worked out with the Universidad Politécnica de Cataluña, leading in data-centric models.

It defines an iterative discovery phase to produce a flexible design starting with the traditional workflow. This stage will identify:

  • The data context
  • The actions, per stakeholder
  • The follow-up messages
  • Any third-party input that may be needed, as documents for instance.

Read more…

BUSINESS RULES

The elements of the system are combined by business rules. They trigger and manage almost everything.

To handle complexity, the business rules are strictly layered by behaviour dimensions such as dialog sequence control or documents needs and validation.

Business rules can be managed by the business teams. Therefore, changing the business rules is really under the control of the business teams because it will not imply a software change.

Once the process is live, the changes can start happening at any pace.

Read more…

INTEGRATION

The integration needs to be defined, but it will focus on:

  • Finding the data needed, both internal and external.
  • Defining the integration mechanisms: files, Web services, bus subscription or even manual input.

Because Balandra is designed as an articulator, all the interfaces control is built-in. The effort to build the interfaces will be considerably reduced because of the existing resouces and the unified approach.

Read more…

PRODUCTION

The production can be:

  • On business Process as a Service
  • On Premise

Depending on the particular needs of the client company.